Policies
At Apex Nails Spa, we are committed to providing exceptional service, care, and relaxation. These policies are established to ensure a serene, safe, and pleasant experience for all our guests. We greatly appreciate your cooperation and understanding.
Service Policy
All beauty services are final. We do not offer refunds, exchanges, or store credits under any circumstances.
Customer Satisfaction
Your happiness is our priority. If you are not completely satisfied with your service, please inform our front desk before departing. Should any issues arise after leaving, please notify us within 7 days of your original visit. We will gladly assess and complete any necessary fixes within 3 days of contact. Management reserves the right to evaluate special exceptions on a case-by-case basis.
Polish & Product Guarantee
Regular Polish
Traditional nail polish naturally has a limited wear life, and its longevity cannot be guaranteed. Any requested touch-ups or polish changes will incur an additional fee.
Gel Polish | Dip Powder | Acrylic | Builder Gel
If you experience chipping, lifting, or application issues within 7 days of your appointment, we offer complimentary repairs for application-related defects. Please report the issue within 7 days; all complimentary repairs must be completed within 3 days of contact.
Cancellation, No-Show & Reschedule Policy
Out of respect for our technicians and other guests, we request timely notice for cancellations or rescheduling. Clients who accumulate 3 consecutive late cancellations or no-shows will be placed on a walk-in-only basis.
Late Arrivals
We offer a 10-minute grace period from your scheduled appointment time. Arriving past this window may result in forfeiting your reserved slot, and you will be accommodated as a walk-in guest. If you requested a specific technician, late arrivals may be assigned to the next available team member.
Right to Refuse Service
To safeguard the health, well-being, and comfort of everyone in our space, we reserve the right to decline service to:
- Guests with suspected contagious skin or nail conditions.
- Guests with open, unhealed, or infected wounds on the treatment area.
- Guests showing signs of illness that may pose a health risk to others.
- Guests arriving more than 10 minutes late for their scheduled time.
- Guests engaging in disrespectful, inappropriate, or disruptive behavior toward staff or fellow guests.
Gift Cards
Gift cards are non-refundable, non-exchangeable, and cannot be redeemed for cash. Apex Nails Spa is not responsible for lost, stolen, or damaged gift cards.
Personal Belongings
While we take great care to maintain a safe and comfortable environment, Apex Nails Spa is not responsible for any lost, misplaced, or damaged personal items during your visit.